New User Guide
General Return Policy
Must be sent back within 7 days of receipt of the item. We only accept products in their original condition. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to submit a request via Customer Service and obtain a Return Form that must be included with your package.
Damage via Postal
If a shipment arrives at your door with apparent shipping damage, please refuse the delivery and let us know. If you have already accepted delivery and then find shipping damage, please contact us within 3 days after the item(s) arrived. Do not throw away any packing materials and contact us immediately. The return shipping cost should be afforded by customer. After we have received the defect item(s) and the defected item(s) is proved to be a damage via postal, we will send you new item(s) or have your money back. We will afford the cost of resending.
iwowcase.com offers factory warranty. If you have received your products with factory defect, please contact us within 3 days after the item(s) arrived. The product(s) must be in new and unused condition and in its original package. The return shipping cost should be afforded by customer. After we have received the defect item(s) and the defected item(s) is proved to be a factory defect, we will send you new item(s) or have your money back. We will afford the cost of resending.
For mis-shipped items (item shipped was not item ordered), once confirmed, we will be responsible for an item exchange and any shipping fees. You can also return the product and get a full refund plus the shipping and handling fee.
If the color of the item received is not what was ordered, you are eligible for correct color exchange. (This does not apply if the color difference is caused by your display monitor.)
If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee 20% on all items returned for non-quality issues. The return shipping cost should be afforded by customer.Shipping, insurance and handling charges are not refundable.
Sale Items, Final Clearance Items, Discounted Items
These items are final sale and cannot be exchanged.
Contact Our customer Service [email protected]